• You can enquire via the website, book a chat, or reach out directly. If you’re unsure what you need, I’m always happy to talk it through.

  • If you value collaboration, thoughtful design, clear communication and long-term relationships, we’ll likely work very well together.

  • I offer graphic design and creative services including:

    • Brand identity & logo design

    • Print design (packaging, stationery, publications)

    • Social media design

    • Website design (visual design & layout)

    • EDM and marketing collateral

    • Ongoing creative support

  • My process is structured but flexible. It starts with understanding your goals, followed by concept development, refinement and delivery - with clear communication and collaboration throughout.

  • Yes. Ongoing packages are available for brands who want consistent, long-term creative support.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • All Kat Kilburn homewares and art are proudly designed and made in Australia. I work closely with local, family-owned manufacturers and printers to ensure quality, ethical production and attention to detail.

  • I currently ship Australia-wide. If you’re located internationally and would like to place an order, please get in touch and I’ll do my best to help.

  • Orders are typically processed within 3–7 business days, and produced within 30 business days. Shipping timeframes vary depending on location, but you’ll receive tracking details once your order has been sent.

  • Yes, once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.

  • Due to the small-batch nature of my products, I don’t offer change-of-mind returns. However, if your item arrives damaged or there’s an issue with your order, please contact me within 7 days and I’ll happily help resolve it.

  • Yes. All artwork is hand-illustrated by me, Kat Kilburn. Each piece begins by hand before being refined for print or production.

  • Yes. Framed pieces are finished with high-quality materials and arrive ready to hang and enjoy.

  • Custom artwork is available on a limited basis. Please get in touch with your idea and timeline to discuss availability.

  • Absolutely. I love working with small businesses, creatives and founders - whether you’re just starting out or ready to refine and grow.

  • No, I work across a wide range of industries. If you value thoughtful design, collaboration and clarity, we’ll likely be a great fit.

  • Surface pattern design is artwork created specifically to live on products - such as textiles, wallpaper, stationery, packaging and homewares.

  • Yes. Bloomhaus Studio offers ready-to-license patterns from a curated art library, as well as signature collections designed to work cohesively across products.

  • Yes. I work one-on-one with brands to create bespoke surface pattern collections tailored to your product range and brand story.

  • All artwork is professionally prepared and delivered in production-ready, scalable files suitable for manufacturing and licensing.

  • Yes. Patterns are available in multiple colourways, and custom palettes can be developed to suit your brand or market needs.

frequently asked questions

 

ORDERS + DELIVERY INFORMATION

At katkilburn.com we manufacture each product as each order is placed. Each item is produced within Australia, using Australian fabrics & printers, a local seamstress and Australian produced packaging. Our art prints and greeting cards range are produced by an Australian Certified Sustainable Green Printer. All of our homewares are produced within Australia by an eco-conscious locally owned boutique textile studio. Both companies work with natural fibre fabrics + papers and print with non toxic, solvent free, water based pigment inks. Committed to running a low impact sustainable practice and only printing what is needed - there's no overproduction, what little wastage fabric + paper there is, gets repurposed or recycled through recycling programs.

So hang in there honey’s! Our orders may take a while. But we promise, they are worth the wait! We will give you updates on production times and ETA along the way!

We believe that getting you your beautiful and sustainable goodies is the most important thing we can do once you've pressed that buy button. So we make sure we ship everything as soon as we can and we send all orders in gorgeous biodegradable and recyclable wrapping - so you receive a little bit of luxury. Everything is sent in recycled boxes and our tape is even made of biodegradable materials! 

Please note that during busy periods (i.e. major promotions, sale periods and Christmas) our handling times may increase by a day or two as we try to get through everything. We'll do our very best to get everything out the door as quickly as possible, but if you have any concerns or questions please contact our customer care team at design@katkilburn.com and we'll do everything we can to assist.


Orders in Australia

Our delivery fees are a flat rate of $20 AUD for orders within Australia. We will ship your order within 30 business days from when the order is placed. Once you place your order on katkilburn.com, you should receive an email to confirm your order.

To ensure your order arrives safely and securely we require Australia Post to get a signature on delivery. If you don't want this option and are happy for Australia Post to leave your order in a secure location at your address then please email design@katkilburn.com to let us know. Note that Australia Post use their discretion with deliveries and if there's nowhere secure to leave the order, they may take the order to the Post Office, so please be specific with any instructions.

Please note that if you select 'Authority to Leave' then you do so at your own risk we may not be able to help you if your order is misplaced or stolen. We don't advise 'Authority to Leave' as an option so please select this only if you have a safe and secure location for your order to be left. 

Delivery Terms

1. We will process and start production on all orders within 1-2 working days. Sale periods or site-wide promotions may impact handling times.

2. Within Australia, your delivery will be received within 1-2 days. In more remote, and regional, areas this can take longer. Please allow up to 10 working days to receive an order. Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post.

3. Orders will be sent to the delivery address that you have submitted with your order. We cannot be held responsible if that delivery address is incorrect.

4. We use only reputable delivery companies, however, we do not accept any liability for delayed delivery caused by any third party.

5. Delivery, within Australia, is a flat rate of $20 AUD.

6. Missing or non delivered parcels need to be reported to us within 30 days within Australia. Any orders returned to us due to incorrect delivery address or unclaimed through the post office will be refunded for the product component only. You need to contact us to arrange redelivery within 30 days of dispatch, after which the refund will be processed.

RETURNS

Change of Mind

We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind you can return the product to the address below and please include your original packing slip or a copy of your tax invoice. We do not refund the delivery costs. 

Change of mind returns are not available for cosmetics, fragrances, underwear, period underwear, menstrual cups, reusable sanitary pads, feminine hygiene products or gift cards.

  • All returns must be received within 28 days.

  • We strongly advise returning your order with tracking as we can't be responsible for items that go missing before they reach us.

  • We will process all returns within 7 days of receiving them.

  • Also please note we don't refund delivery costs. 

  • Exchanges are possible. We don't cover additional shipping costs for replacements so these will be charged to you.   

Damaged or Incorrect Items

If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap.  We do not refund for natural wear and tear or for damage caused post receipt. 

Returns Address

Please send returns to:
Kat Kilburn
19 Wisteria Court
Tallebudgera Valley
Queensland
4228

If you have any other queries regarding returns, please email our customer care team at design@katkilburn.com